Refund policy

Cancellation Policy

We offer two payment options for your convenience:

  1. Prepaid Orders (Full Payment in Advance)

    • Customers who pay the full amount at the time of purchase are eligible for exclusive prepaid discounts.

    • Cancellations for prepaid orders are allowed before the product is shipped. Once shipped, cancellations are not possible.

    • If a prepaid order is cancelled before dispatch, a full refund will be processed to your original payment method.

  2. Cash on Delivery (COD) with Token Amount

    • COD orders require a token amount at the time of placing the order. The token amount varies by product, but will not exceed ₹7,000.

    • Please note that the token amount is non-refundable in case of cancellation (whether before or after dispatch), as production work begins immediately after the order is confirmed.

Return & Exchange Policy

  • Eligibility:

    • Returns are available for products priced below ₹10,000.

    • Products above ₹10,000 are eligible for exchange only.

    • Customized products are not eligible for return or exchange.

  • Condition of Items:

    • Products must be unused, unwashed, and in original packaging with all tags intact.

    • Items without original tags or in used condition will not be accepted.

  • Return/Exchange Window:

    • Requests must be raised within 7 days of delivery (refer to product page for specific eligibility).

    • Return/exchange charges may apply depending on the case.

  • Self-Shipping:

    • If pickup service is not available in your area, you may need to self-ship the product to our office address.

Refund Process

  • Once we receive and verify the returned product, we will initiate a 100% refund (for eligible prepaid returns).

  • Refunds will be processed to the original payment method within 7 business days.

  • Token amounts paid for COD orders are non-refundable, even if the order is cancelled.